TECHNICAL REQUEST MANAGEMENT (TR):
This software module is a core of SmartIT and will provide mechanisms to record, assign, prioritize, execute, complete, close and manage tasks. The tasks can be categorize into support calls, system change requests or development activities. The system will provide three ways to record request i.e. help desk entry (telephone, direct user visit, e-mail), remote entry (user access via intranet, user access via internet). The module will also print number of operational, management and analytical reports. Furthermore, the module will integrate with number of other modules, but should be capable of running independently.

ASSET MANAGEMENT (AM):
One of the important aspect in IT Management is to manage and maintain IT Assets. This software module of SMARTiT will facilitate IT Departments to manage their IT Assets effectively. This module provides option to record asset receiving, asset distribution, asset transfer and asset disposal. This will also maintains assets warranty and keep IT Departments updated on warranty expiration, keep Accounts Department updated on Asset movement and disposal automatically and keep detail track on hardware component level. Each asset will be properly tagged, the most important aspect of this software module will be that it will provide mechanisms to audit IT assets. The System will also maintain equipment warranties and will produce alerts on expiration of warranties.

PURCHASE MANAGEMENT (PM):
This is the simplest purchase module designed specifically for IT Departments to track IT related purchases. The purpose of this module is to maintain purchase status, record purchase amount, analyze historical purchases, analyze vendor wise purchases and avoid hassles in keeping track of payments. The PM will maintain six status codes such that QUOTATION, APPROVAL, ORDER PLACED, GOODS RECEIVED, PAYMENT RELEASED and PAID TO VENDOR. The system will cover purchases of all materials (hardware, software, licenses) and services.

PRODUCT CATALOGING (PC):
This software module will allow to develop software catalogs. The software module will allocate unique number and will maintain complete record of software, accompanied licenses and accompanied books, manuals and other literature.

ITEM BORROWINGS:
This software module will keep track on items that have been borrowed either by IT staff or by other department staff. Whether it is a software CD, a book or a hard disk that is temporarily fixed in some other machine will be tracked by the module. And this is not the end, to keep reminding the borrower the software will keep on sending e-mails to borrower and responsible IT incharge so that the item is not forgotten.

REPAIR & MAINTENANCE (RM):
IT Departments, now a days, are facing enormous challenge to keep their equipments running in low cost. It is extremely important to identify cost incurred on each equipment repair, frequency of repair on each equipment and each equipment’s shutdown time. All this will help in obtaining best time to replace your equipment. Additionally, which vendor is responding up to the mark and which equipment is still with vendor for a long time? Which PCs and Servers are upgraded and what is upgraded? The answer to such questions will help in taking optimized decision on who is the best vendor to deal with? Will you replace your equipment now or later? How much cost is incurred on each equipment’s repair? Whether you go for maintenance contract for equipments or leave them to be repaired on call basis? And all other decisions which will assist you in reducing your repair cost.

PARTS INVENTORY:
This component of SmartIT will enable you to record inventory of accessories and peripherals. This is important to protect this component of inventory as most of the pilferages occur in this area.

TROUBLESHOOTING GUIDE:
Experience have shown that many times the efforts to resolve the similar support request is repeated due to unavailability of resolution information and mostly due to a fact that technicians doesn’t remember that they have handled similar problem before or may be technician is changed who is handling the support request. Whatever the reason is, the result of this duplicate, sometime triplicate, and repeated, efforts is increased support cost and increased facility down time. The Troubleshooting Guide Module of SmartIT will provide facility to add support requests and it’s resolution mechanism based on many important selection criteria. The module will also provide state-of-the-art search engine to locate and find out all related problems and the irresolution based on the given filters.